One inbox · one studio · one business day

Talk to the studio.

Every message lands in a real Carlton inbox — read by a human, replied to within one business day. No phone tree, no ticket queue. For urgent dispatch issues, the phone line below routes straight to the bench.

Send a message

Confidential. Your inbox is the only place we'll reply — no marketing, no list signups.

Department 01

Trade orders

Everything to do with placing, modifying, tracking, or cancelling an order. The fastest line.

orders@phototiles.au →
Department 02

Custom work

Pieces not in catalogue, custom finishes, sourcing requests. Briefs reviewed by the bench team.

custom@phototiles.au →
Department 03

Accounts & AP

Invoicing, statements, payment terms, account verification, tier reviews.

accounts@phototiles.au →
Visiting Carlton?

The studio is open by appointment.

We don't run a showroom — the studio is a working bench. But trade visits are welcome with notice. Email trade@phototiles.au with a few dates and we'll confirm a time, ideally on a production day when finishers are at work.

Public holidays 2026

  • Mon 27 Jan · Australia Day
  • Fri 3 Apr · Good Friday
  • Mon 6 Apr · Easter Monday
  • Mon 25 Apr · ANZAC Day
  • Mon 8 Jun · King's Birthday (VIC)
  • Fri 25 Sep · Grand Final Friday (VIC)
  • Tue 3 Nov · Melbourne Cup
  • Fri 25 Dec – Fri 1 Jan · Summer break